BUILDING A SCALABLE IT ECOSYSTEM FOR A VENTURE CAPITAL FIRM
Find out how DBB Software helped a venture capital firm streamline its IT operations, improve infrastructure performance, and strengthen digital security to support its expanding global team.
Industry
Finance & Fintech
Service
Web Development
Team
IT Operations Engineer, System Administrator, FE Developer, Cloud Specialist
Project State
September 2024 - ongoing
Country
Switzerland
About the Client
Redalpine is a venture capital firm based in Zurich, Switzerland, investing in early-stage startups across sectors such as artificial intelligence, health tech, mobility, and synthetic biology. Founded in 2006, the firm empowers entrepreneurs to build disruptive companies shaping a better future. Beyond financial support, Redalpine offers operational expertise and an international network, helping founders accelerate growth and reach critical milestones.
THE CLIENT'S INITIAL REQUEST
Redalpine approached DBB Software to improve its digital infrastructure and IT operations, ensuring seamless collaboration across its distributed team and partner network:
Improve Website Performance
Enhance website speed, reliability, and usability to ensure stable digital presence and smooth user experience for investors and partners.
01
Automate IT Operations
Implement automation across internal systems to reduce manual maintenance and improve operational efficiency.
02
Set Up Access Control and Security
Establish centralized user management with multi-factor authentication (MFA) to strengthen data protection and compliance.
03
Establish Employee Onboarding and Offboarding
Develop a structured process for provisioning and deactivating user accounts, devices, and tools to support Redalpine’s growing team.
04
Provide IT Support
Provide continuous troubleshooting and IT assistance to maintain productivity and minimize system downtime.
05
SOLUTIONS WE DELIVERED
DBB Software implemented a tailored ecosystem of digital and IT solutions to help Redalpine operate securely and efficiently across multiple platforms:
IT Operations Optimization
Automated user management across key systems with MFA enforcement and centralized control. Created documentation and troubleshooting manuals for all tools in use, reducing dependency on ad-hoc support.
Legacy System Improvements
Migrated the backend from PHP to Node.js and Express.js for improved performance and scalability.
New App Features
Added instant notifications for new messages, documents, and appointments, allowing users to submit damage reports from their smartphones. The content section also delivers regular news and advice articles.
Cloud and Infrastructure Enhancements
Migrated critical operations to secure cloud services using Google Workspace, Microsoft 365, and GCP, integrated Cloudflare for enhanced website protection and uptime monitoring.
Onboarding & Offboarding Automation
Built an end-to-end process using Apple Business Manager, Hexnode MDM, and 1Password, allowing new employees to start work immediately with all apps and MFA logins preconfigured.
Communication & Collaboration Tools
Standardized and optimized workflows in Slack, MS Teams, Zapier, and Google Sites (Intranet) to improve communication and operational transparency.
RESULTS ACHIEVED
Reduced IT Response & Resolution Time
Improved First Response Time (FRT) and Average Resolution Time (ART) through process automation.
Cost Optimization
Reduced duplicate software tools and overall subscription costs
Stronger Security and Control
Achieved centralized visibility with MFA-based access across all business tools.
Streamlined Onboarding Experience
Enabled employees to start working on day one with all devices and apps ready.
