Global Healthcare Review Platform for Patient-Centric Care
Our specialists developed a solution for a medical review platform, introducing new functionalities that benefited both patients and healthcare providers. The enhanced transparency helped patients make better decisions about their care, while healthcare providers could offer more patient-centric services through the improved platform.
Industry:
Healthcare
Team:
3 FE Developers, 4 BE Developers, 1 Mobile Developer, 2 QAs
Project State:
October 2018 - Ongoing
Country:
UK
Healthcare
Online Platform
Review
Background
Our client, a comprehensive healthcare review platform, approached us needing to improve their flagship product. The platform allows users to rate and review their healthcare providers and see reviews from other patients. The challenge was to recreate this platform almost from scratch.
DBB Software team approached the task strategically and began developing and upgrading the functionality for the server part, web application, and mobile application, with subsequent support for these elements. We also added multi-tenant functionality to the system, which allowed us to add new countries to the platform’s pattern.
Outcome
DBB Software developed a comprehensive healthcare review platform according to the client’s requirements. Rebuilt and improved solution yielded impressive results:
- Adherence to legislative requirements: Strict adherence to GDPR and HIPAA standards ensures utmost data privacy, with an annual audit for compliance.
- User engagement: Since its launch, the average time spent on the platform per visit has increased by 25%, with a 40% increase in monthly repeat visits.
- Verified reviews: Our team implemented a two-step verification process, reducing fraudulent reviews by 80%.
- User base growth rate: The user base grew by 150% in the first year, with notable spikes following expansions into new countries.
- Patient satisfaction improvement: Surveys indicate a 30% improvement in finding suitable healthcare providers since using the platform.
The client’s platform became a trusted source of information about healthcare providers, with over 10 million users worldwide. It has also helped patients book over 20 million appointments. Now, patients can find healthcare specialists on the platform in the following countries: the United Kingdom, Spain, Italy, Poland, and Mexico.
Main Product Features
Provides patients with a well-rounded view of a healthcare provider.
Verified reviews help ensure that information is accurate and reliable.
Patients can easily leave reviews via a simple form.
Detailed healthcare provider profiles offer all the information a patient may need.
A searchable database of providers for an informed choice.
Business Context
The client’s platform is a communication and information-sharing tool for patients and healthcare providers.
- Patients can post reviews and book appointments with healthcare providers.
- Healthcare providers can build their online reputation and collect patient feedback.
Challenges
#1
Provide patients with access to reliable and transparent information about healthcare providers globally.
#2
Add verified reviews to ensure the reliability of published information.
#3
Open market access in London(UK), Germany, Austria, Australia, Dubai, and Ireland.
Solution
The DBB Software team completely refreshed both the frontend and backend aspects of the platform. We also developed a mobile application. Our specialists added a public API for partners and new widgets and integrated the solution with third-party services.
- Multi-tenant structure: access to new countries and markets.
- Verification of reviews: The two-step verification process reduced fraudulent reviews by 80%.
- Mobile application: a new app for clinics to gather patient reviews.
- Accessibility and inclusivity: voice navigation and multi-language support cater to diverse user groups.
- Performance: improved website speed and responsiveness/SEO visibility.
- Additional components: a public API for partners, new widgets, and integration with 3rd party tools.
The developed solutions turned the client's platform into a global and reliable source of information for patients seeking a healthcare provider. It offers unprecedented convenience to the patients while providing clinics with a platform to build their reputation.
Implementation
Our team conducted an in-depth analysis of the client's existing product to identify their technologies and requirements. We proceeded to create a tech stack to supplement the client’s needs.
With the tech stack ready, our team proceeded to the development process. We used an agile approach to optimize our resources.
- The UI/UX team translated the virtual design into an intuitive and user-friendly interface.
- We integrated Strapi, a headless CMS, to control content without deployments, database updates, etc. Strapi is also useful for content management of the homepage web application and mobile application without the involvement of developers.
- Developers also integrated PoEditor, a user-friendly translation software, to support entrance into new markets.
- We used Branch.io to create universal links.
Developers performed thorough reviews and moved all the platform changes to the staging environment for further QA tests.
After deploying the mobile application and changes to the platform, our specialists gathered user feedback to continue rolling out improvements.
Technologies
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Business Development Manager
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mina.morkos@dbbsoftware.com
Mina Morkos
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