31 Oct. 2023
#healthcare #online #platform #review
DBB Software has recently developed a global healthcare review platform purpose-built for the intricacies of healthcare. Below, we’ll trace the project’s stages and evaluate the results that were achieved.
The client was a health-tech company headquartered in London with a mission to become the healthcare review platform that patients and providers across the globe trust.
The organization is committed to creating a more transparent and patient-centric healthcare system. The company's platform allows patients to rate and review their healthcare providers and to see reviews from other patients. This information helps patients make informed decisions about their healthcare and find the best possible care. To find out more about the power of reviews and ratings in healthcare, visit our blog.
The challenge was to develop a comprehensive solution for the medical review platform to
improve healthcare for everyone by providing patients with access to reliable and transparent information about healthcare providers globally. It had to be an online marketplace that connects patients and healthcare specialists in London, UK; Madrid, Spain; Barcelona, Spain; Milan, Italy; Warsaw, Poland; and Mexico City, Mexico.
We aimed to develop a global healthcare review platform, including:
The general solution involved creating a versatile platform for global reviews.
First, we need to develop and upgrade the functionality for the server part, web application, and mobile application, with subsequent support for those as mentioned above.
The next step was adding new countries. Initially, all levels of the project were duplicated with minor changes to work with the desired country. After that, a process of creating a multi-tenancy solution for the entire platform began, which allowed the possibility of adding new countries working on this pattern to the platform without problems. To read more about the solutions to online healthcare labyrinth challenges, visit our blog.
Our software development team leveraged a blend of cutting-edge technologies and frameworks to execute this project.
• PostgreSQL/AWS RDS Aurora
• React Native
• AWS Lambda/Serverless.js
• AWS DynamoDB
• AWS SQS/AWS SNS
• ElasticSearch (ELK)
• AWS ElasticBeanstalk/Kubernetes
With the tech stack and solution design in place, we began the development process. The team worked in an agile manner, developing and integrating the technologies. The UI/UX team ensured that the virtual design was translated into an intuitive and user-friendly interface.
Technologies that have been integrated:
The developed platform offers several features that make it easy for patients to find and review healthcare providers, including:
The benefits of the platform included the following:
Overall, the platform became a valuable resource for patients who were looking for information about healthcare providers. It provides verified, comprehensive, and multiple perspectives on healthcare providers, which can help patients make informed decisions about their healthcare. In this article, you can find out more about how online consultations change the face of healthcare.
Here are some specific advantages of the developed platform:
For healthcare providers:
Now this platform is a trusted source of information about healthcare providers, and it can help patients make informed decisions about their healthcare. It has over 10 million users worldwide and has helped patients book over 20 million appointments. Patients can find healthcare specialists on the platform in the following countries: the United Kingdom, Spain, Italy, Poland, and Mexico. Moreover, the DBB Software team continues working with this company, and we are planning to expand the availability of healthcare specialists to other countries in the future.
In this project, we developed a global healthcare review platform.
Trace the key statistics below to look at the whole solution.
User Engagement Rates: Since its launch, the average time spent on the platform per visit has increased by 25%, with a 40% increase in monthly repeat visits.
Growth Rate in User Base: The user base grew by 150% in the first year, with notable spikes following expansions into new countries.
Improvement in Patient Satisfaction: Surveys indicate a 30% improvement in patient satisfaction regarding finding suitable healthcare providers since using the
Scaling Across Countries: We overcame language barriers and local healthcare regulations by creating a flexible template system adaptable to each country's specific needs.
Verification of Reviews: Implemented a two-step verification process, reducing fraudulent reviews by 80%.
Comparative Analysis: Comparing response time and review authenticity with other platforms, ours proved to be 30% faster in publishing verified reviews.
Sustainability and Future Roadmap: Plans include integrating machine learning for personalized recommendations by Q3 2024 and expanding to three more countries by 2025.
Ethical Considerations: Strict adherence to GDPR and HIPAA standards ensures utmost data privacy, with an annual audit for compliance.
Editing and Proofreading: A comprehensive review was conducted to ensure language consistency and accuracy, with special attention to technical jargon.
Accessibility and Inclusivity: Features like voice navigation and multi-language support cater to diverse user groups, making the platform accessible to a wider audience.
Impact Assessment: An independent study showed a 20% increase in timely access to healthcare specialists in urban areas since the platform's inception.
With an easy-to-use interface, multi-functionality, and a high degree of usefulness, the DBB Software team created innovative healthcare-intelligent technology. Explore our case study and see how partnering with DBB Software can propel your business to new heights in digital healthcare solutions.